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Showing posts from September, 2007

Another Lesson Marketers Can Learn from Apple: Listening and Communicating with Customers; Customer Loyalty Works Both Ways

Yesterday, I received an email from a friend and fellow marketer indicating that I needed to do another post on Apple. He was right. When Steve Jobs made his latest announcement on Wednesday, September 5, that Apple lowering the price of the 8GB iPhone by $200 less than two months after its release and eliminating the 4GB model, it made a fair amount of iPhone owners feeling disappointment. As

Why All Marketers Can Learn from Apple

While I left Motorola earlier this year and am currently am on contract to a leading B2B/B2C brand not in the cell phone industry, I continue to be fascinated by the competitive activity in the cell phone space. Like many others, I am particularly fascinated by Apple. But for me, my fascination isn't merely because of a cool new music cell phone. My interest is due to Apple's marketing and brand